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Heidi King, MS, FACHE, BCC, CMC, CPPS

Heidi King, MS, FACHE, BCC, CMC, CPPS

Director,
Department of Defense (DoD) Patient Safety Program
TRICARE Management Activity
Lead Architect,
TeamSTEPPS® (Team Strategies and Tools to Enhance Performance and Patient Safety)


Ms. Heidi King, MS, FACHE, BCC, CMC, CPPS is the Acting Director for the Department of Defense (DoD) Patient Safety Program in the Office of the Chief Medical Officer at TRICARE Management Activity – which serves 9.6 million DoD beneficiaries. She delivers innovative solutions to engage, educate and equip patient-care teams to institutionalize evidence-based safe practices. Ms. King promotes the integration of teamwork principles into practice through education, training, research, and outreach. Ms. King is a servant leader transforming healthcare through the spread, impact, and sustainment of high-performing teams in DoD and beyond. Currently, she is leading the Partnership for Patients initiative.

Ms. King is the lead architect of award-winning TeamSTEPPS® (Team Strategies and Tools to Enhance Performance and Patient Safety), an evidence-based medical teamwork system aimed at improving communication to optimize patient outcomes and promote a culture of team-driven care. She co-directs the National Implementation of TeamSTEPPS project through an interagency partnership with the Agency for Healthcare Research and Quality, now adopted by military and civilian organizations internationally, with translations in several different languages.

Ms. King is a recognized speaker, author, and collaborator; recently completing a coaching certification. Ms. King is an inaugural member of the Improvement Science Research Network Steering Council and serves on several boards and expert panels. She received the distinguished Office of the Secretary of Defense Medial for Exceptional Civilian Service in 2007, the National Patient Safety Foundation Chairman's Medal in 2009 for inspiring and leading change through improvement strategies while creating a culture of respect, openness, learning and team dynamics and was a 2012 finalist for the prestigious federal government “Sammies Award’ for Service to America Medal.

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